Refund policy

Last updated: July 2026

This Refund Policy explains when AR360 Studio (“AR360”, “we”, “us”) may issue refunds for paid subscriptions, add-ons, and related charges. It should be read with our Terms of Service and Privacy Policy.

1. Overview

We want you to feel confident trying AR360. For that reason, new paid subscriptions include a 7-day money-back guarantee from the date of your first successful paid charge for that subscription (the “Guarantee Period”).

Outside the Guarantee Period, fees are generally non-refundable except where required by applicable law, or where we approve a refund at our discretion (for example, duplicate charges or verified billing errors).

2. Who this policy covers

This policy applies to:

  • Customers on self-serve paid plans (monthly or yearly)
  • Paid plan upgrades and renewals (see eligibility rules below)
  • Certain add-on purchases, only as described in section 5

Custom enterprise / organisation contracts may include different commercial terms in a signed order form or MSA. Where those terms conflict with this page, the signed contract controls.

3. 7-day money-back guarantee

Eligibility

You may request a full refund of the first paid subscription charge if:

  • The request is made within 7 calendar days of that first paid charge
  • The charge was for a new paid subscription (not a free trial conversion after you already used a long unpaid trial solely as a workaround)
  • Your account has not been suspended or terminated for Acceptable Use / Terms violations
  • You provide the details listed in section 6 so we can verify the payment

What you receive

  • A full refund of the eligible subscription payment to the original payment method
  • Cancellation of the related subscription so it does not renew
  • Access may be revoked after the refund is approved (or sooner if you request immediate cancellation)

What the guarantee does not cover

  • Renewal charges after the Guarantee Period has ended
  • Second or later subscription periods on the same account for the same product line
  • Charges made after you already received a prior guarantee refund on the same account
  • Taxes, FX fees, or bank charges levied by your payment provider (if any)

4. Cancellations (no refund required)

You can cancel anytime from Dashboard → Billing. Cancellation stops future renewals. Unless a refund is approved under this policy:

  • You keep access until the end of the current paid billing period
  • No partial / pro-rated refund is issued for unused days in that period
  • Yearly plans follow the same rule: cancel anytime; refund only if within the Guarantee Period for a newly started paid term, or as required by law

5. Upgrades, downgrades, add-ons & usage charges

  • Plan upgrades: If you upgrade and pay a difference mid-cycle, that upgrade charge is refundable only if the request falls within the Guarantee Period of your first paid subscription charge, or if we determine the upgrade was billed in error.
  • Downgrades: Take effect at the next renewal unless stated otherwise in Billing. Downgrades do not create a cash refund for the current period.
  • Add-ons (extra storage, bandwidth packs, seats, Object Capture credits, etc.): Refundable only if unused and requested within 7 days of purchase, or if charged in error. Once usage has started (credits consumed, bandwidth transferred, seats activated), add-ons are non-refundable.
  • Overage / metered usage: Non-refundable once incurred.
  • One-time professional services (custom setup, migration, training): Non-refundable after work has started, unless otherwise agreed in writing.

6. How to request a refund

Submit a request through one of these channels:

  1. Email support@ar360.studio
  2. Dashboard → Support (open a ticket)
  3. Contact form with subject “Refund request”

Please include:

  • Account email / workspace name
  • Plan name and billing cycle (monthly / yearly)
  • Payment date and amount
  • Payment / invoice / Razorpay (or gateway) reference ID
  • Short reason for the request

Incomplete requests may delay processing. We may ask for identity or payment verification to prevent fraud.

7. Review & decision timeline

  • We typically acknowledge refund requests within 1 business day
  • Eligibility review usually completes within 2–5 business days
  • If approved, refund initiation follows; banks/card networks often take an additional 5–10 business days to show the credit

You will receive email confirmation when a refund is approved or declined, with a brief reason if declined.

8. How refunds are paid

  • Refunds are issued to the original payment method only
  • We do not pay cash, UPI to a different account, or third-party wallets as a substitute
  • If the original method is closed, contact support — we will guide an alternative after verification
  • Currency of refund matches the original charge currency where the gateway supports it

9. Chargebacks & payment disputes

If you open a bank/card chargeback while a refund request is open, we may pause the refund until the dispute is resolved. Filing a chargeback for a charge that was already refunded, or after a good-faith refund was offered, may result in account suspension. Please contact us first so we can resolve billing issues faster.

10. Free trials & promotional credits

  • Free trials do not involve a paid charge; there is nothing to refund
  • Promotional credits, coupons, and complimentary extensions have no cash value and are not refundable
  • If a trial converts to paid and you cancel within the Guarantee Period of that first paid charge, section 3 applies

11. Fraud, abuse & policy misuse

We may deny refunds and suspend accounts where we reasonably believe there is payment fraud, repeated “subscribe–refund” abuse, content/rights violations, or attempts to bypass plan limits. We also reserve the right to refuse future guarantee refunds on accounts that have already used the 7-day guarantee.

12. Changes to this policy

We may update this Refund Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of paid services after an update constitutes acceptance of the revised policy for future charges. Changes do not reduce refund rights you already have for a charge under the policy in force on the date of that charge.

13. Contact

Billing & refunds: support@ar360.studio
Legal: legal@ar360.studio
Contact form: ar360studio.com/contact

AR360 Studio · India (remote-first). For office / address details see the Contact page.